Customer satisfaction: Our one and only main goal
In 2025, we conducted a customer satisfaction survey with the aim of identifying our key strengths and any areas for improvement, in support of our ongoing development efforts.
Net Promoter Score or NPS is a methodology to measure a customer satisfaction through a score from 0 to 10, classifying customers as detractors, passives and promoters.
Average score
8,35
Net Promoter Score
74,83%
Top performer in
Customer service
Technical
- Innovation
- Reliability
Service
- On-Time-In-Full
Quality
- Product
- Pallet dressing
- Non conformities management
