{"id":9442,"date":"2026-03-17T15:56:45","date_gmt":"2026-03-17T14:56:45","guid":{"rendered":"https:\/\/www.licpackaging.com\/customer-satisfaction-il-nostro-unico-e-grande-obiettivo\/"},"modified":"2026-03-17T16:27:28","modified_gmt":"2026-03-17T15:27:28","slug":"customer-satisfaction-notre-seul-et-unique-objectif","status":"publish","type":"post","link":"https:\/\/www.licpackaging.com\/fr\/customer-satisfaction-notre-seul-et-unique-objectif\/","title":{"rendered":"Customer satisfaction: Notre seul et unique objectif"},"content":{"rendered":"\n

En 2025, nous avons mesur\u00e9 la satisfaction de nos clients \u00e0 travers une enqu\u00eate d\u00e9di\u00e9e, afin d\u2019identifier nos points forts et nos axes d\u2019am\u00e9lioration.<\/p>\n\n\n

\n
\"\"<\/a><\/figure><\/div>\n\n\n

Nous avons utilis\u00e9 la m\u00e9thodologie\u00a0Net Promoter Score<\/strong>\u00a0ou\u00a0NPS<\/strong>, une m\u00e9thode largement utilis\u00e9e pour mesurer la satisfaction client \u00e0 l’aide d’une note comprise entre 0 et 10, classant les clients en\u00a0d\u00e9tracteurs<\/strong>,\u00a0passifs\u00a0<\/strong>et\u00a0promoteurs.<\/strong><\/p>\n\n\n\n

\n
\n

Note moyenne<\/h2>\n\n\n\n

8,35<\/p>\n\n\n\n

Net Promoter Score<\/h2>\n\n\n\n

74,83%<\/p>\n<\/div>\n\n\n\n

\n

Top performer in<\/h2>\n\n\n\n

Customer service<\/strong><\/p>\n\n\n\n

Technical<\/strong><\/p>\n\n\n\n

    \n
  • Innovation<\/li>\n\n\n\n
  • Fiabilit\u00e9<\/li>\n<\/ul>\n\n\n\n

    Service<\/strong><\/p>\n\n\n\n

      \n
    • On-Time-In-Full<\/li>\n<\/ul>\n\n\n\n

      Quality<\/strong><\/p>\n\n\n\n

        \n
      • Qualit\u00e9 du produit<\/li>\n\n\n\n
      • Pr\u00e9sentation des palettes<\/li>\n\n\n\n
      • Gestion des non conformit\u00e9s<\/li>\n<\/ul>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        En 2025, nous avons mesur\u00e9 la satisfaction de nos clients \u00e0 travers une enqu\u00eate d\u00e9di\u00e9e, afin d\u2019identifier nos points forts et nos axes d\u2019am\u00e9lioration. Nous avons utilis\u00e9 la m\u00e9thodologie\u00a0Net Promoter Score\u00a0ou\u00a0NPS, une m\u00e9thode largement utilis\u00e9e pour mesurer la satisfaction client \u00e0 l’aide d’une note comprise entre 0 et 10, classant les clients en\u00a0d\u00e9tracteurs,\u00a0passifs\u00a0et\u00a0promoteurs. Note moyenne […]<\/p>\n","protected":false},"author":1,"featured_media":9435,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[50],"tags":[],"class_list":["post-9442","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nouvelles"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.licpackaging.com\/fr\/wp-json\/wp\/v2\/posts\/9442","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.licpackaging.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.licpackaging.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.licpackaging.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.licpackaging.com\/fr\/wp-json\/wp\/v2\/comments?post=9442"}],"version-history":[{"count":0,"href":"https:\/\/www.licpackaging.com\/fr\/wp-json\/wp\/v2\/posts\/9442\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.licpackaging.com\/fr\/wp-json\/wp\/v2\/media\/9435"}],"wp:attachment":[{"href":"https:\/\/www.licpackaging.com\/fr\/wp-json\/wp\/v2\/media?parent=9442"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.licpackaging.com\/fr\/wp-json\/wp\/v2\/categories?post=9442"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.licpackaging.com\/fr\/wp-json\/wp\/v2\/tags?post=9442"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}