{"id":9441,"date":"2026-03-17T15:56:45","date_gmt":"2026-03-17T14:56:45","guid":{"rendered":"https:\/\/www.licpackaging.com\/customer-satisfaction-il-nostro-unico-e-grande-obiettivo\/"},"modified":"2026-03-17T16:29:29","modified_gmt":"2026-03-17T15:29:29","slug":"customer-satisfaction-our-one-and-only-main-goal","status":"publish","type":"post","link":"https:\/\/www.licpackaging.com\/en\/customer-satisfaction-our-one-and-only-main-goal\/","title":{"rendered":"Customer satisfaction: Our one and only main goal"},"content":{"rendered":"\n

In 2025, we conducted a customer satisfaction survey with the aim of identifying our key strengths and any areas for improvement, in support of our ongoing development efforts.<\/p>\n\n\n

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\"\"<\/a><\/figure><\/div>\n\n\n

Net Promoter Score <\/strong>or NPS <\/strong>is a methodology to  measure a customer satisfaction through a score from 0 to 10, classifying customers as detractors<\/strong>, passives<\/strong> and promoters<\/strong>.<\/p>\n\n\n\n

\n
\n

Average score<\/h2>\n\n\n\n

8,35<\/p>\n\n\n\n

Net Promoter Score<\/h2>\n\n\n\n

74,83%<\/p>\n<\/div>\n\n\n\n

\n

Top performer in<\/h2>\n\n\n\n

Customer service<\/strong><\/p>\n\n\n\n

Technical<\/strong><\/p>\n\n\n\n

    \n
  • Innovation<\/li>\n\n\n\n
  • Reliability<\/li>\n<\/ul>\n\n\n\n

    Service<\/strong><\/p>\n\n\n\n

      \n
    • On-Time-In-Full<\/li>\n<\/ul>\n\n\n\n

      Quality<\/strong><\/p>\n\n\n\n

        \n
      • Product<\/li>\n\n\n\n
      • Pallet dressing<\/li>\n\n\n\n
      • Non conformities management<\/li>\n<\/ul>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        In 2025, we conducted a customer satisfaction survey with the aim of identifying our key strengths and any areas for improvement, in support of our ongoing development efforts. Net Promoter Score or NPS is a methodology to  measure a customer satisfaction through a score from 0 to 10, classifying customers as detractors, passives and promoters. Average score 8,35 Net Promoter Score 74,83% […]<\/p>\n","protected":false},"author":1,"featured_media":9434,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[52],"tags":[],"class_list":["post-9441","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.licpackaging.com\/en\/wp-json\/wp\/v2\/posts\/9441","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.licpackaging.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.licpackaging.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.licpackaging.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.licpackaging.com\/en\/wp-json\/wp\/v2\/comments?post=9441"}],"version-history":[{"count":0,"href":"https:\/\/www.licpackaging.com\/en\/wp-json\/wp\/v2\/posts\/9441\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.licpackaging.com\/en\/wp-json\/wp\/v2\/media\/9434"}],"wp:attachment":[{"href":"https:\/\/www.licpackaging.com\/en\/wp-json\/wp\/v2\/media?parent=9441"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.licpackaging.com\/en\/wp-json\/wp\/v2\/categories?post=9441"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.licpackaging.com\/en\/wp-json\/wp\/v2\/tags?post=9441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}